Privacy Policy

Company: Lansing SM (“we,” “us,” “our”)

This Privacy Policy explains how Lansing SM collects, uses, discloses, and safeguards personal information when you visit our websites, use our services, or communicate with us (collectively, the “Services”). This Policy applies to users in the United States.

Information We Collect

We collect information in the following categories:

Identifiers & contact details: name, email address, phone number, company, job title.
Commercial & account information: service interests, orders, invoices, communications and support history.
Internet / device data: IP address, device/browser type, pages viewed, referring/exit pages, timestamps, and similar usage data.
Cookie & tracking data: cookies or similar technologies needed for site functionality and to understand usage (see “Cookies & Tracking”).
Communications data: content of emails, web forms, and customer support interactions.
SMS/MMS program data: mobile phone number, message content, opt-in/opt-out status, delivery and engagement metadata (see “Text Messaging Program”).

We do not intentionally collect sensitive personal information (e.g., health, biometric, precise geolocation) via the Services.

Sources of Information

Directly from you when you submit forms, request information, or communicate with us.
Automatically through your device and browser when you use the Services.
Service providers operating on our behalf (e.g., hosting, analytics, communications).

How We Use Information

We use personal information to:

Provide, operate, and improve the Services.
Communicate with you, including customer support and transactional notices.
Send administrative messages and (with your consent where required) marketing communications.
Secure and monitor the Services, prevent fraud, and enforce terms.
Comply with legal obligations and protect our rights.

We do not use personal information for automated decisions that produce legal or similarly significant effects without human involvement.

Text Messaging Program (SMS/MMS via Dialpad)

We may offer SMS/MMS communications related to updates, reminders, promotions (with your consent), and account/service alerts.

Opt-in & Consent: You must opt in before receiving marketing texts. Message frequency may vary. Message & data rates may apply.

Help/Stop: Reply HELP for help or STOP to cancel. You can also contact cs@lansingsm.com for assistance.

Program Provider: We use Dialpad to facilitate messaging.

Required disclosures (your requested clauses):

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain texting program data only as long as necessary for program operations, compliance, and to honor opt-out requests.

How We Share Information

We share personal information only as described below:

Service providers / processors that help us operate the Services (e.g., hosting, cloud storage, analytics, customer support, communications such as Dialpad). These parties may access personal information solely to perform services for us and are bound by contractual confidentiality and security obligations.
Business transfers in the event of a merger, acquisition, or asset sale, subject to continued protection of the data.
Legal, safety, and compliance when required by law or to protect rights, safety, and property.

We do not “sell” or “share” personal information for cross-context behavioral advertising.

Cookies & Tracking

We use essential cookies to enable site functionality and security, and limited analytics to understand usage and improve the Services. You can control cookies via your browser settings. We currently do not respond to Do Not Track signals, but you may restrict non-essential cookies via browser controls.

Your Privacy Choices

Depending on your state, you may have rights to request:

Access to the personal information we hold about you.
Correction of inaccurate information.
Deletion of certain information.
Portability of information you provided to us.

To exercise a request, email cs@lansingsm.com. We will verify your identity (e.g., by confirming control of your email/phone) before fulfilling a request. Authorized agents may submit requests subject to verification.

Because we do not sell or share personal information for targeted advertising, opt-out rights specific to those practices do not apply to our Services.

Data Retention

We retain personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, protect our rights, and as otherwise communicated at collection. When no longer required, we will delete or de-identify information consistent with applicable law and our records schedules.

Security

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls, and monitoring). No security measure is perfect, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact cs@lansingsm.com and we will take appropriate steps to delete it.

Third-Party Links

Our Services may link to third-party websites or services we do not control. This Policy does not cover those sites’ practices. Review their privacy policies before providing personal information.

International Users

This Policy is intended for US residents. If you access the Services from outside the United States, you understand your information may be processed in the US.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version and revise the “Effective date” above. Your continued use of the Services after an update signifies your acceptance of the revised Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at cs@lansingsm.com.